Refund & Cancellation Policy

1. Overview

Software products and development services may involve customization, configuration, development, deployment or allocation of development resources. Therefore, refund eligibility depends on the product or service purchased and the stage of implementation.

The specific refund terms that apply to your purchase may also be set out in the applicable order, invoice, package description or written agreement. Where those terms differ from this policy, the terms in your agreement or order will apply.

2. Pre-development cancellation

If you cancel a project or order before development, customization or configuration work has started, you may request a cancellation. Any refund in this case is assessed after deducting payment-gateway charges, administrative costs and any work already performed or resources already committed.

3. Custom development

Custom software development is delivered in stages or milestones. Because development resources are allocated to your project, work already completed and milestones already delivered are generally non-refundable. Refunds for undelivered milestones are assessed on the basis of the applicable agreement and the work completed to date.

4. White-label software setup

White-label software packages often include branding, configuration, setup and deployment. Once customization or configuration has begun, or once an instance, license or setup has been provisioned for you, the amount paid for those completed deliverables is generally non-refundable.

5. Deployment & implementation

Deployment, server configuration, database setup, domain configuration and go-live assistance are service-based deliverables. Amounts paid for deployment or implementation work that has already been performed are generally non-refundable.

6. Subscription & support services

Maintenance, monitoring and technical support are provided on a recurring or plan basis. Refunds for subscription or support services are generally not provided for periods already elapsed. Where permitted by the applicable plan, a cancellation may stop future renewals.

7. Duplicate payments

If you are charged more than once for the same order or service due to a processing error, the duplicate amount will be refunded after verification.

8. Failed transactions

If a payment fails but an amount is debited from your account, the amount is normally auto-reversed by your bank or payment provider within their standard timelines. If it is not reversed, contact us with the transaction details and we will assist in verifying the transaction.

9. Unauthorized transactions

If you believe a transaction was made without your authorization, contact us and your bank or payment provider immediately with the transaction reference. Unauthorized transactions are reviewed and handled in accordance with the applicable payment provider's procedures and applicable law.

10. Refund processing

Approved refunds are normally processed to the original payment method used for the transaction. Processing times depend on the payment provider and your bank, and may take several business days after approval. We will communicate the status of an approved refund using the contact details associated with your order.

11. How to request a refund

For refund or payment-related queries, customers can contact our support team using the contact information provided on this website. Please include your order or invoice reference, the amount, the payment date and the reason for the request.

You can reach us at support@altrigatechnologies.in or +91 9511646510.